Past Projects
Collaborative. Empathic. Analytical. Experimental.
Short clips showing how I work. Got questions? Just reach out, detailed case studies are available on request.
The Planning Inspectorate | 00:37
Exploring how the Enforcement Appeals process serves the Gypsy and Traveller community.
Santander | 00:44
A 6-week discovery into responsible AI integration for various fraud products at Santander.
Dunelm | 00:35
Combining qualitative interviews with quantitative data to guide app development decisions at Dunelm.
Skyscanner | 00:47
Taking a popular existing flight search feature and applying it to the accommodations area of the business to see if it could bring added benefits to customer experience in a different context.
Reed Exhibitions | 00:37
Introducing stakeholders to the benefits of conducting first-hand research by going out into the field and interacting directly with customers.
HSBC | 00:25
Using focus groups to understand brand position against direct competitors and customer attitudes towards different financial products/services.